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FREQUENTLY ASKED QUESTIONS
When will my order be shipped?
Most orders ship within 3 business days of purchase. Shipping times may vary due to the availability of merchandise. Please note that orders are not shipped on the weekends or holidays. See our Shipping Policy page for more information.
How long will it take to receive my order?
Orders are processed within 1-3 business days. After processing, shipping typically takes 5-8 business days, depending on your location. Please note that unforeseen delays, such as customs processing or courier issues, may affect delivery times.
Once your order has shipped, you’ll receive a tracking number to monitor its progress. You can also visit our Tracking Page to get the latest updates on your delivery.
How do I start a return?
To initiate a return:
- Reach out to us via our Contact Form with your order number and reason for return.
- We will assess your request and try to offer alternative solutions to avoid high return costs.
- If a return is approved, we will send you the Return Request Form and Return Address with detailed instructions.
- Ship your return back using the provided instructions.
If a return is necessary, we will guide you through the process, ensuring that your return meets our return policy requirements (items must be unworn, unwashed, with original tags and packaging). Please note that return shipping costs and any applicable customs fees are the customer’s responsibility.
We appreciate your understanding and will do our best to assist you with the most suitable option for your situation.
Other questions
You can contact us through our contact page! We will be happy to assist you.